Communication Skills for Leaders, Third Edition
(APLS-0201)
Duration:
One day
Description:
Communication is a basic skill that affects all aspects of business life. Our words, gestures, appearance, and body language all "speak" volumes as to our intent, state of mind, and attitude. Learning to recognize these conscious and unconscious cues, as well as paying attention to others' signals, make us better communicators and leaders. Communication skills can be learned, and COMMUNICATION SKILLS FOR LEADERS (formerly THE ART OF COMMUNICATING) gives you the tools to get started. You will learn about the nine behavioral skills for effective communication, and ways you can improve in each area. You will also find several worksheets throughout to help you develop an action plan for further improvement. All the guidance you need to develop into a skilled communicator can be found in the pages of this book. With practice, you can raise your communication skill into an art form.
Table Of Contents:
Part 1: Keys to Effective Interpersonal Communication
The Significance of Believability
Verbal, Vocal, Visual Cues to Believability
Consistency = Believability
Making the Emotional Connection
Comparing the First Brain and the New Brain
Believing What We Like
Part 2: Choosing Positive Communication Habits
Behavioral Skills for Interpersonal Effectiveness
Understanding Habitual Behaviors
Changing Your Habits
The Four Stages of Learning
The Four Stages of Speaking
Using Video Feedback to Change Personal Perceptions
Part 3: Developing the Nine Behavioral Skills
Behavioral Skill #1: Eye Communication
Aiming for Involvement with Your Listener
Eye Communication Patterns in Business
Behavioral Skill #2: Posture and Movement
Keys to Effective Posture and Movement
Behavioral Skill #3: Gestures and Facial Expressions
Keys to Effective Gestures and Facial Expressions
Improving Your Gestures and Facial Expressions
Behavioral Skill #4: Dress and Appearance
Keys to Effective Dress and Appearance
Behavioral Skill #5: Voice and Vocal Variety
Keys to Effective Voice and Vocal Variety
Behavioral Skill #6: Language, Nonwords, and Pauses
Keys to Effective Use of Language and Pauses
Behavioral Skill #7: Listener Involvement
Keys to Effective Listener Involvement
Involving Listeners with Your Speaking Style
Involving Listeners Through Interaction
Involving Listeners with Content
Behavioral Skill #8: Humor
Keys to Effective Use of Humor
Behavioral Skill #9: The Natural Self
Keys to Being Your Natural Self
Learning like a Juggler
Miscellaneous :
Email a Friend
Product Inquiry
Add to Favorites
|
|
Related Products :
|
Online Store